Change of mind refunds

Our refund policy for change of mind returns lasts 14 days from the date your order arrived.  If 14 days have passed since you received your goods, unfortunately we cannot accept your return. 

To complete your return, we will require proof of purchase. Please contact Collect All Games if you require assistance in locating your proof of purchase details.

You will be responsible for associated costs of returning goods to us and must ensure that they are packed appropriately to avoid damage in transit. Change of mind returns will not be accepted where:

• The item has been used.

• The item or its retail packaging is not in its original condition, is damaged or missing parts for reasons not due to our error.

• Product retail tags have been removed.

• The return is initiated more than 14 days after order receipt.

• The item was purchased while on clearance or sale.

• The Item is or contains Trading Cards.

• The item was not purchased from Collect All Games.

• Proof of purchased from Collect All Games cannot be provided.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@collectallgames.com.au. 

​

Trading Cards

Collect All Games will not refund, exchange or accept returns of these products under any circumstances.

​

Funko Pop!

Funko Pops can show minor paint or packaging imperfections. Funko does not consider these defects. While we strive to deliver the best condition, we cannot accept returns due to minor flaws or minor package damage.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We will exchange items, send us an email at returns@collectallgames.com.au  

Shipping 
Returns can be arranged by emailing returns@collectallgames.com.au
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.